Average Reviews:
(More customer reviews)This device seems to work fine when using Zoombak's web site to do a location search. The device can not be placed somewhere that heavily shields it from the outside, or it will not get a good cellular and/or GPS signal.
The zone feature is the area where it's just not delivering as advertised. Once you've set up a zone, it is supposed to alert you when the device enters or exits the zone. Sometimes it doesn't alert you at all. When it does alert you, the alerts are sent 15 to 20 minutes after the device has entered/exited the zone, instead of sending it within a minute or two. If you enter and exit the zone within that 15 to 20 minute window you don't get an alert at all.
This is not how it is portrayed on their little advertisement video.
Lastly, good luck on reaching a level 1 tech support staffer who speaks understandable English. This part is extremely frustrating. Why companies who provide tech support to English-speaking countries don't make mastery of the English language a requirement is beyond comprehension. I guess political correctness is more important than a satisfactory customer experience.
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The Zoombak Advanced GPS Dog Locator is a dependable and accurate way to help keep track of your dog's real-time location on-demand 24 hours, 7 days a week. Zoombak communicates its GPS position to you via the national network of a leading cellular carrier, so it can assist you in finding your dog in this nationwide coverage area.Additionally, Zoombak uses Assisted Global Positioning System (A-GPS), which brings together both satellite and cellular technologies allowing for a more precise and reliable way to determine the location of your Zoombak Locator.Our small, lightweight, water-resistant locator attaches comfortably to your dogs collar with a durable and secure Zoombak pouch (included).If your dog leaves or is taken from the safety zone you have created, e.g., your backyard, you can be promptly notified by text and/or email (your choice).You can then pinpoint your dogs real-time location on-demand via Zoombak.com or through our live, toll-free customer care which is available 24/7.Additionally, you can determine your dog's location in real time using our continuous tracking option which provides your pet's location every 5 minutes for up to an hour. Simply log on to Zoombak.com to view a map of your dog's current location, as well as his path taken since leaving home.Unlimited on-demand location requests, an easy-to-use website, and a 24/7 toll-free phone number for live customer care and location support, will provide you with the peace of mind you are looking for in pet safety.Zoombak locator is 2.87" x 1.69" x .0.82" (L x W x H), weighs only 2.5 ounces and is water-resistant.Long-life battery of up to 5 days on standby or up to 150 location requests before recharging.Recommended for dogs over 15 lbs.Zoombak requires a monthly service plan starting at $9.99/month.Minimum service term required. Activation and use of Zoombak locators are subject to Zoombak's customer agreement, plans, terms and conditions.
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